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Shipping Policy

Last Updated: 02/28/2025

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At Soulfully Aligned, we are committed to ensuring that your order is processed and delivered with care. Please review our shipping policy below for important details regarding shipping times, costs, and protections regarding your purchase.

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Order Processing

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  • Orders are typically processed within 2-4 business days (excluding weekends and public holidays).

  • You will receive a confirmation email with tracking information once your order has been shipped.

  • Custom or pre-ordered items may require additional processing time.

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Shipping Methods & Delivery Estimates

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  • We offer standard and express shipping options at checkout.

  • Delivery times vary depending on your location and selected shipping method:

    • Standard Shipping: Estimated 5-10 business days

    • Express Shipping: Estimated 2-5 business days

  • Delivery delays may occur due to unforeseen circumstances such as postal service disruptions, customs processing, or extreme weather conditions.

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Shipping Rates

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  • Shipping fees are calculated at checkout based on order weight, destination, and selected shipping method.

  • Free shipping may be available for orders over a certain amount (as advertised on our website).

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International Shipping

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  • We currently offer international shipping to select countries.

  • Customs fees, duties, and taxes are the responsibility of the customer and may vary by country. Soulfully Aligned is not responsible for any delays due to customs processing.

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Damaged, Lost, or Stolen Packages

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  • Once an order has been shipped and tracking details are provided, Soulfully Aligned is not responsible for lost, stolen, or delayed packages.

  • If your package is marked as “delivered” but you have not received it, please check with your local postal carrier. We recommend filing a claim with the shipping provider.

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.

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Crystals & Natural Variations

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  • Crystals are natural elements, and variations in color, shape, size, and texture are expected. These natural differences are not considered defects.

  • We do not guarantee specific outcomes or metaphysical properties associated with any crystal. All descriptions provided are for informational purposes only.

  • Customers assume full responsibility for their personal use of any crystal purchased from Soulfully Aligned. We are not liable for any reactions, sensitivities, or adverse effects resulting from direct contact with or prolonged exposure to crystals. If you have any concerns regarding a particular crystal, we recommend consulting a professional before use.

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Returns & Refunds

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  • Due to the unique nature of our products, all sales are final unless an item arrives damaged or incorrect.

  • If you believe you have received the wrong item, please contact us within 3 days of delivery to resolve the issue.

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Contact Us

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For any shipping-related inquiries, please contact us at [insert contact email].

By placing an order with Soulfully Aligned, you acknowledge and agree to the terms outlined in this shipping policy.

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