Privacy Policy

1. Introduction

Soulfully Aligned (ABN 34 705 152 028), including Soulfully Aligned by Kristy, Kristy Colakidis, and all names and representations used by Kristy Colakidis ("we," "us," "our"), operates this website and all related information, content, features, tools, products, digital programs, coaching services, events, and spiritual services (collectively, the "Services").

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase or transaction through the Services, or otherwise communicate with us — including via our website, social media platforms, email, video conferencing platforms, and any other digital or in-person touchpoints.

By accessing or using any of our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy in its entirety. If you do not agree, please do not access or use our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

2. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified such that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, financial account information, transaction details, form of payment, and payment confirmation. We do not store full payment card details — these are handled by our secure third-party payment processors (Stripe and PayPal).
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, purchase, return, exchange or cancel and your past transactions.
• Session and coaching information including notes, reflections, session records, and any personal disclosures made during readings, coaching sessions, or programs, held in strict confidence.
• Communications with us including any information you include in communications with us, for example when sending a customer support enquiry, booking a session, or engaging via email or social media.
• Device and usage information including information about your device, browser, network connection, IP address, and other unique identifiers, and information regarding your interaction with our Services.
• Sensitive information including any personal, spiritual, health, or emotional information you voluntarily share during sessions or communications, which is held with the highest level of confidentiality and care.

3. How We Collect Your Information

We may collect personal information from the following sources:

• Directly from you when you create an account, book a session, make a purchase, register for an event or program, complete a form, or communicate with us.
• Automatically through the Services including from your device when you use our website, through cookies and similar technologies.
• Through third-party platforms including booking platforms, payment processors, email marketing tools, video conferencing tools, and social media platforms that you use to interact with us.
• From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties where permitted by law.

4. Digital Platforms, AI Tools & Third-Party Technology

We operate in an increasingly digital environment and use a number of third-party platforms and tools to deliver our Services. By engaging with us through any digital channel, you acknowledge and agree to the following:

Video Conferencing & Digital Meeting Platforms

Sessions including readings, coaching, and programs delivered via Zoom or other video conferencing platforms are subject to those platforms' own privacy policies and terms of service. These platforms may utilise automated features including AI-powered transcription, note-taking, recording, and data processing tools. While we take reasonable steps to manage our settings and minimise data collection, we cannot fully control the practices of third-party platforms.

By booking and attending a session via any digital platform, you acknowledge and consent to the possibility that the platform may process session data, including audio and video, in accordance with its own policies.

Artificial Intelligence (AI) Technologies

The digital technology landscape is rapidly evolving. Some of the platforms and tools we use — including video conferencing, scheduling, customer relationship management, and communication platforms — may now or in the future incorporate AI-powered features such as automated transcription, note-taking, sentiment analysis, or data processing.

We are committed to staying informed of technological developments and will make reasonable efforts to ensure that any AI tools used in connection with our Services are used responsibly and in compliance with applicable privacy law. However, given the pace of technological change, we cannot guarantee that all third-party AI integrations will be identified or disclosed in real time.

Social Media Platforms

We maintain a presence on social media platforms including Instagram, Facebook, and TikTok. If you interact with us on these platforms, those interactions are subject to the platform's own privacy policies. These platforms may use AI tools to process, analyse, and moderate content. We are not responsible for the privacy practices of social media platforms.

Website Technology

Our website is hosted on Ivorey.io (a GoHighLevel white-label platform). Payments are processed by Stripe and PayPal. These service providers maintain their own privacy policies and security practices. We encourage you to review their policies for further information.

5. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our Services including processing bookings, payments, and delivering readings, coaching, events, and programs.
• To personalise your experience including remembering your preferences and tailoring our communications to you.
• To communicate with you including responding to enquiries, sending booking confirmations, and providing customer support.
• For marketing and promotional purposes including sending newsletters, event announcements, and promotional offers where you have opted in or where permitted by law. You may unsubscribe at any time.
• To improve our Services including analysing how our website and Services are used in order to improve them.
• For security and fraud prevention including to authenticate accounts, detect fraudulent activity, and protect the integrity of our Services.
• To comply with legal obligations including applicable Australian law and, where relevant, international privacy regulations.

6. Disclosure of Your Information

We do not sell your personal information. We may disclose your personal information in the following limited circumstances:

• To our service providers including payment processors (Stripe, PayPal), website hosting (Ivorey.io), video conferencing (Zoom), email marketing providers, and scheduling tools, solely to the extent necessary to deliver our Services.
• To comply with legal obligations including responding to lawful requests from government agencies, courts, or law enforcement in Australia or internationally.
• To protect our rights including to investigate, prevent, or take action regarding illegal activity, fraud, or violations of our Terms of Service.
• With your consent where you have provided explicit consent for a specific disclosure.

All third-party service providers are required to handle your information in accordance with applicable privacy law and are prohibited from using your information for any purpose other than providing services to us.

7. Confidentiality of Sessions & Spiritual Services

Kristy Colakidis takes the confidentiality of all readings, coaching sessions, and program interactions with the utmost seriousness. Any personal, emotional, spiritual, or sensitive information disclosed during a session is held in the strictest confidence and will not be shared with any third party without your explicit consent, except where required by law.

Session notes and records are maintained for the purpose of providing continuity of care and improving the quality of our Services. You may request access to or deletion of your session records at any time by contacting us at [email protected].

8. Data Security & Evolving Technology

We take reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure data storage, access controls, and use of reputable third-party platforms with established security practices.

However, no method of transmission over the internet or electronic storage is completely secure. In an era of rapidly evolving technology and increasingly sophisticated global cyber threats, we cannot guarantee the absolute security of your information in all circumstances.

We will always endeavour to protect your information and will act promptly and transparently in the event of any security incident. As technology continues to evolve at a pace that cannot always be anticipated, this Privacy Policy will be updated to reflect new developments as and when they occur.

9. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse website traffic, and support our marketing activities. Cookies are small data files stored on your device.

We may use the following types of cookies:

• Essential cookies required for the website to function correctly.
• Analytics cookies to understand how visitors interact with our website.
• Marketing cookies to deliver relevant advertising and track the effectiveness of our campaigns.

You may disable cookies through your browser settings, however this may affect your ability to use certain features of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

10. Third-Party Websites & Links

Our Services may contain links to third-party websites, platforms, or resources. If you follow a link to a site not affiliated with or controlled by Soulfully Aligned, you should review that site's privacy and security policies. We do not guarantee and are not responsible for the privacy, security, or content of any third-party sites.

11. Children's Data

Our Services are not intended for use by persons under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a minor, please contact us immediately at [email protected] and we will take prompt steps to delete that information.

12. International Clients

Soulfully Aligned serves clients in Australia and internationally. If you are located outside Australia, please be aware that your personal information will be transferred to, stored, and processed in Australia. By using our Services, you consent to this transfer.

Where we are required to comply with international privacy regulations (such as the GDPR for clients in the European Economic Area or the UK GDPR), we will do so to the extent required by law. If you have specific rights under your local privacy law, please contact us to exercise those rights.

13. Your Rights & Choices

Depending on where you live and applicable privacy law, you may have some or all of the following rights regarding your personal information:

• Right to Access / Know. You may request access to the personal information we hold about you.
• Right to Delete. You may request that we delete personal information we maintain about you, subject to certain legal exceptions.
• Right to Correct. You may request that we correct inaccurate personal information.
• Right to Portability. You may request a copy of your personal information in a portable format.
• Right to Object. You may object to certain processing of your personal information, including for direct marketing purposes.
• Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe link in any marketing communication or by contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

14. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will take reasonable steps to delete or de-identify it.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in law, technology, our business practices, or for any other reason. We will post the updated Privacy Policy on this page with a revised "last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

Given the rapidly evolving nature of digital technology, AI tools, privacy legislation, and global cyber security threats, we commit to reviewing and updating this policy regularly. We will make reasonable efforts to notify you of material changes via email or a prominent notice on our website.

16. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at [email protected] so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.