Refund Policy for Soulfully Aligned
Effective Date: 02/22/2025
Last Updated: 02/22/2025
1. Overview
At Soulfully Aligned, we prioritize customer satisfaction and aim to provide high-quality products and services. We understand that there may be instances where a refund is required, and this Refund Policy outlines the eligibility criteria, process, and conditions for obtaining a refund.
By making a purchase from Soulfully Aligned, you acknowledge and agree to this policy.
1. Refund Eligibility and Timeframe
2.1 Timeframe for Refund Requests
Refunds are authorized within 45 days from the original date of purchase. Refund requests made after this period will not be accepted under any circumstances.
2.2 Conditions for Refund Approval
To qualify for a refund, the following conditions must be met:
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The product must be unused, in its original condition, and in its original packaging (if applicable).
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The refund request must be accompanied by proof of purchase, such as an order confirmation email or receipt.
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Any items returned must be securely packaged to prevent damage during transit. Damaged returns may not qualify for a full refund.
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The refund request must be submitted within the 45-day timeframe specified above.
3. Non-Refundable Products and Services
The following products and services are strictly non-refundable:
3.1 Tarot Readings
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All tarot readings are final and non-refundable.
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Tarot readings are subjective and based on spiritual interpretation. We do not guarantee specific outcomes, and refunds will not be provided based on dissatisfaction with the reading.
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No refunds will be issued if you fail to attend a scheduled tarot reading. Rescheduling may be available at our discretion.
3.2 Digital Products and Services
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All digital products, including e-books, courses, and downloadable content, are non-refundable.
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Once accessed or downloaded, digital items cannot be returned or refunded.
3.3 Customized and Personalized Items
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Any customized or personalized items, including handcrafted crystal arrangements or customized readings, are not eligible for a refund unless they arrive damaged.
4. Refund Request Process
If you believe you are eligible for a refund, follow these steps:
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Contact Us – Email us at [Insert Contact Email] with your order details, reason for the refund request, and supporting evidence (e.g., photos of a defective item).
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Return Authorization – If your refund request is approved, you will receive return shipping instructions (if applicable). Unauthorized returns will not be accepted.
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Return the Item (If Applicable) – You must ship the product back to us at your own expense. Shipping costs are non-refundable unless the item is defective.
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Inspection and Processing – Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Refund Issuance – Approved refunds will be processed within 7-10 business days and credited back to the original payment method. Processing times may vary based on your payment provider.
5. Refunds for Damaged or Defective Products
If you receive a damaged or defective product, you must notify us within 7 days of delivery. We may request photos or other proof before authorizing a return or replacement.
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Approved refunds for damaged or defective items will include the full purchase price and may include return shipping costs at our discretion.
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If we determine that the damage occurred after delivery due to misuse or mishandling, the refund request will be denied.
6. Late or Missing Refunds
If you have not received your refund after 10 business days, please take the following steps:
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Check with your bank or credit card provider to ensure the refund has not been delayed.
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Contact your payment provider, as refund processing times vary.
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If you still have not received your refund, reach out to us at [Insert Contact Email] for further assistance.
7. Cancellations
7.1 Order Cancellations
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Orders may be canceled within 24 hours of purchase, provided they have not been processed or shipped.
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Once an order has been shipped or a tarot reading has been completed, it cannot be canceled.
8. Changes to This Refund Policy
Soulfully Aligned reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with the revised "Effective Date." It is your responsibility to review this policy periodically for changes.
9. Contact Information
If you have any questions regarding this Refund Policy, please contact us at:
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Email: [Insert Contact Email]
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Website: https://soulfullyaligned.com.au
By purchasing from Soulfully Aligned, you acknowledge and agree to abide by this Refund Policy.